Support Agent - Ludvika
Are you customer-centric? Do you have good communication skills 💬? Are you a fast thinker🤔, with an interest in Fintech? If all these traits describe you, apply for the job now.
Findity, one of the fastest-growing fintech companies 🚀 is looking for a talented Support Agent in or around Ludvika. The person would be a part of the Company's dedicated customer support team and help in providing exceptional customer service to its clients. As you will be our face outwards, we expect that you are outgoing, flexible, and enjoy meeting new people. What we offer is an exciting and dynamic environment where you will be able to use your problem-solving skills and learn new ones quickly and effectively.
Job Responsibilities
- Communicate clearly and effectively with customers through telephone / e-mail / chat / SMS / website 💬
- Provide 1st class customer service to help our customers and offer additional support💪
- Understand the products and services to help find the best solutions for the customer
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades 🤝
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Skills & Qualifications
Required
- At Least 2 years of experience in customer service and contact role
- High school education and eagerness to learn
- Strong communication skills in both Swedish and English
- Ability to remain calm and professional in all circumstances
- Ability to quickly recognize problems, form solutions and execute solutions/procedures
Good computer skills and a technical interest
Big Bonus for Us if you have
- University education or degree
- Experience in accounting and technical troubleshooting
Benefit package:
- Hybrid remote 🏡
- Attractive compensation package💰
- 30 days paid vacation🏖️
- One paid wellness hour a week🧘🏾♂️
- Pension💰
More about us
Findity (https://findity.com/) was founded in 2011 with the goal to simplify everyday lives and bring happiness to companies and their employees. Today we offer the best expense management platform in the market, built on innovative technology, relieving all employees from the pain of expenses.
We partner with the leading accounting firms, corporate card providers and financial software vendors in the world, and are continuously entering new markets. Together, we help manage our planet's precious resources while making everyday life easier for over 130,000 people. We believe that time is valuable and should be spent on more meaningful things than tedious and time-consuming paperwork.🌳
Are you allergic to paperwork too? Maybe even a fan of automation? Or do you enjoy competition and love cakes as much as we do? Then you'd be a perfect fit in our gang!
- Locations
- Ludvika
- Remote status
- Hybrid Remote
Ludvika
How we take care of you at Findity.
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Flexible workplace
At Findity we believe in giving every employee the freedom to choose the work environment that suits them best.
You can work from one of our office hubs, or you can also choose to work from home.
Or perhaps you are one of those who like to have the option to do both, then go ahead - work where you work best. -
Findity family 👥
At Findity, we are one big family. It's important for us to be happy at work and with our colleagues. And we're definitely not opposed to having fun after office hours too. All our employees are encouraged to suggest activities and run projects to take us forward on our journey. With Findity family and as your colleague, you will have the opportunity to grow and develop. -
Fika (coffee break) ☕
At Findity, your office experience will include everything from spontaneous dart matches and air hockey tournaments, to after-works, wellness competitions, and kick-offs. But above all, we enjoy Swedish fika and hanging out together. Cake is a big favourite at Findity! -
The puzzle of life🧩
You should last an entire work career; that's why we value the work-life balance. It's important for us that you find the right balance between work and home that suits you and the life around you.
That is also why we give all our employees one paid wellness hour every week enabling you to make it to the gym during office hours :) -
Do-good-days
Every team member at Findity gets the possibility to use two extra paid days off per year to volunteer for a charity of choice.
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The usual stuff
We do of course offer our employees an occupational pension, 30 days of paid leave, flexible working hours and a decent wellness allowance.
Our Culture
We are proud of our corporate culture. For us, teamwork, respect and ownership is the norm. We strongly believe in our mission and share a mutual drive to develop and improve.
About Findity
Support Agent - Ludvika
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